Business Administration Apprentice
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Company: FOCUS ON TESTING
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Location: Accrington, BB5 0RE
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Type: Apprenticeship
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Salary: £14,560.00 per year
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Sector: Business Skills
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Ref: VAC-01481
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Application Deadline Date: 30/11/2025
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Start Date: 30/11/2025
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Positions Available: 1
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Working Week: 35 hours a week Mon - Fri 9am - 4pm
Brief Description
Are you looking for a career in administration with a focus on compliance? Offering great hours and excellent exposure to all elements of customer service and administration, Focus on Testing has an opportunity for a Level 3 Business Administrator Apprentice to support the day to day running of the office. Great progression routes and variation.
Qualifications Required
Strong English, Maths and IT - Grade 4 GCSE (or equivalent) preferred
Personal Qualities
Good communicator
Eager to learn
Good people skills
Can take initiative and work as part of a team.
Skills Required
• Strong attention to detail and organisational skills.
• Good IT skills (Microsoft Office, email, online systems).
• Confident communicator with a professional telephone manner.
Training to be Provided
Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Business Administrator Level 3 apprenticeship standard, which includes:
•Knowledge, Skills and Behaviours
• Business Administrator L3 Apprenticeship Standard
•Functional skills in Maths and English if required
This will be delivered by your dedicated training provider, Realise.
Future Prospects
This apprenticeship will provide a grounding in business administration within a compliance-focused consultancy. On completion, there may be opportunities to progress into roles such as Office Administrator, Compliance Coordinator, or Client Account Support.
Vacancy Detail
We are looking for a motivated Business Administration Apprentice to support the day-to-day running of our office. The role will provide hands-on experience across administration, customer service, and compliance support, while working towards a recognised business administration qualification.
Key Duties & Responsibilities
• Administration & Office Support
o Handling incoming calls, emails, and post; directing enquiries to the right team members.
o Maintaining digital and paper records, ensuring accuracy and confidentiality.
o Preparing documents, reports, and certificates for clients (e.g., PAT test reports, risk assessments).
o Assisting with diary management, scheduling site visits, and allocating engineers.
• Customer Service
o Acting as a first point of contact for client queries, providing professional and helpful responses.
o Assisting with issuing quotes, booking jobs, and following up with clients.
o Supporting credit control activities (e.g., sending reminders for overdue payments).
• Compliance & Data Management
o Updating client compliance records on internal systems.
o Ensuring documentation is stored in line with GDPR and company policies.
o Supporting reporting for insurance and regulatory requirements.
• Team Support
o Working closely with engineers and consultants to ensure smooth delivery of services.
o Supporting marketing and business development tasks such social media.
o Assisting with general office tasks to keep operations running efficiently.